We hope you will be satisfied with your purchase but if you for any reason not happy with your order you can receive the refund or exchange it for a similar Item of the same value.
An Item may be refunded or exchanged if it is returned in its original condition within 14 calendar days of the delivery date. The return address is the address provided on the front of the package.
Before you return an Item you must notify us in writing within 72 hours of receipt of the purchase to firstname.lastname@example.org.
The product you return must be in new, unused, and unworn condition with all the original packaging and in original boxes with tags still attached.
Your receipt or invoice must be enclosed in the returned parcel; without these the returned Item will not be accepted.
Any item not in its original condition, is damaged or has missing parts for reasons not due to our error, or is returned more than 14 calendar days after delivery cannot be eligible for refund or exchange. We will notify you by email once your returned Item has been received and inspected by us.
It is the client’s responsibility to pay for the shipping of any returned items.
We cannot refund the return postal costs to the client.
If you wish to receive a refund, and have returned an item in its original condition, we will re-credit the original purchaser’s credit card for the sum paid within 3 working days of receipt of the return Item.
The client’s obligation is to send the returned items by safe and secure registered postal service (like Royal Mail Special Delivery Service or similar) and keep your proof of postage, as well as to ensure that the items returned are adequately packed as we cannot be responsible for goods lost or damaged in transit.
Please make sure that the Item you are returning is insured and postage is paid by you. Postal costs for returned goods will be refunded by us only in the case of damaged, faulty or incorrectly supplied items. Please keep the receipt for the return postage.
We will not accept any item with any indication that it was used. In such cases the item will be returned to the purchaser at their cost.
Depending on where you live, the time it may take for your exchanged Item to reach you may vary.